Last Updated: 30 July 2026
At Amruta Tea, we take care to ensure that products are packed and delivered in good condition.
Please review the following policy regarding returns, replacements, cancellations, and refunds.
Eligible Return or Replacement Cases
Because tea and other food products are consumable goods, returns are generally not accepted after successful delivery unless there is a genuine issue with the order.
You may contact us for assistance if:
- You received an incorrect product
- The product arrived damaged
- The product packaging was materially damaged or compromised during delivery
- The product received is defective or otherwise materially different from the order placed
Reporting an Issue
Please report an eligible issue within 24 hours of delivery by contacting our customer support.
Please provide:
- Order number
- Customer name and contact number
- Description of the issue
- Clear photographs of the product
- Photographs of the outer and inner packaging
- Unboxing video, where available/requested
The product and original packaging should be retained until the issue has been reviewed.
Non-Returnable Cases
Returns/refunds may not be available for:
- Change of mind after delivery
- Products that have been consumed or substantially used
- Products damaged after delivery because of improper handling or storage
- Issues reported outside the stated reporting period without a reasonable basis
- Products purchased from another retailer, marketplace, or seller
- Minor packaging variations that do not affect product quality or quantity
Your statutory rights, where applicable, remain unaffected.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Orders may be cancelled only before they have been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Refund Process
If a refund is approved, it will generally be processed to the original payment method used for the purchase.
After we initiate the refund, the time required for the amount to appear in the customer’s account depends on the payment method, payment gateway, bank, and applicable processing timelines.
We will communicate the refund status where appropriate.
Failed or Duplicate Payments
If your account is debited but your order is not confirmed, or if you believe you have been charged more than once for the same order, please contact us with:
- Customer name
- Order number, if generated
- Transaction ID/reference
- Payment date
- Payment amount
We will verify the transaction with our payment records/payment service provider and assist with the appropriate resolution.
Replacement
For an eligible damaged, defective, or incorrect product, we may provide a replacement instead of a refund where appropriate and agreed with the customer.
Replacement availability is subject to stock.
Contact Us
For cancellation, refund, replacement, or payment-related assistance:
Amruta Tea
Email: support@amrutatea.com
Company: MALPANI PRODUCTS PRIVATE LIMITED
Phone: +91 2425 225011
Address: Survey No. 50/1, Akole Road, At: Kasara Dumala, Post: Chikhali, Taluka Sangamner, Maharashtra, India
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM